Question 1

What areas do you serve?

Accepted Answer

We serve the greater St. Louis metropolitan area, including St. Louis City and County, St. Charles County, Jefferson County, Franklin County, and Metro East Illinois communities including Madison and St. Clair Counties. If you're unsure whether we cover your location, reach out and we'll be happy to discuss options.

Question 2

How does mobile collection work?

Accepted Answer

We come to you. Once you schedule an appointment, our certified collector travels to your home, office, or another preferred location. Collections typically take 15–30 minutes. We handle all documentation and coordinate specimen delivery to your chosen laboratory.

Question 3

How do I schedule an appointment?

Accepted Answer

You can request an appointment through our Contact page using the appointment request form. We'll follow up within 1 business day to confirm your appointment details, including date, time, and location.

Question 4

How much do your services cost?

Accepted Answer

Pricing varies by service type, location, and the laboratory you choose. We provide a transparent quote before every appointment — no surprise fees. Use our quote request form on the Contact page to get a personalized estimate.

Question 5

What should I bring to my appointment?

Accepted Answer

Please bring a valid government-issued photo ID (driver's license, state ID, or passport). For DNA testing, all tested parties must be present with their own valid ID. For employer-ordered drug tests, your employer may provide additional instructions.

Question 6

What types of DNA tests do you collect for?

Accepted Answer

We collect specimens for paternity testing, sibling and other relationship DNA tests, prenatal DNA testing, and gender reveal testing. We work with your chosen laboratory and can coordinate with legal teams for court-admissible collections.

Question 7

Can DNA results be used in court?

Accepted Answer

Yes, when collected under a legal chain-of-custody protocol. Legal DNA collections require all parties to present valid photo ID, and the collection process follows strict documentation procedures to ensure results are court-admissible. Please let us know at booking if your test is for legal purposes.

Question 8

How long does DNA testing take?

Accepted Answer

The collection itself takes about 15–20 minutes. Laboratory turnaround times vary by provider, but most standard DNA tests return results within 3–5 business days. Expedited options may be available through your chosen lab.

Question 9

Do all parties need to be present for DNA testing?

Accepted Answer

Yes. All individuals being tested must be present at the collection appointment and must provide valid government-issued photo ID. For prenatal testing, the mother and any other tested parties must be present.

Question 10

What types of drug tests do you perform?

Accepted Answer

We collect specimens for urine drug testing (both DOT and non-DOT), hair follicle drug testing, and alcohol screening. We follow federal collection procedures for DOT-regulated testing under 49 CFR Part 40.

Question 11

What is the difference between DOT and non-DOT drug testing?

Accepted Answer

DOT (Department of Transportation) drug testing follows strict federal regulations under 49 CFR Part 40 and is required for safety-sensitive transportation employees. Non-DOT testing follows employer-defined policies and is used for general workplace programs. We are trained and certified to perform both.

Question 12

How long does a drug test collection take?

Accepted Answer

Urine collections typically take 10–15 minutes. Hair collections take about 10 minutes. Alcohol screening via breathalyzer takes just a few minutes. Laboratory analysis time varies — standard urine results are typically available within 24–72 hours.

Question 13

Can you come to our workplace for employee drug testing?

Accepted Answer

Absolutely. On-site workplace collections are one of our most popular employer services. We coordinate directly with your HR team to schedule collections at your facility, minimizing disruption and eliminating the need for employees to travel off-site.

Question 14

What is ink fingerprinting used for?

Accepted Answer

Ink fingerprinting (FD-258 cards) is used for a variety of purposes including employment background checks, professional licensing, adoption applications, immigration filings, and legal proceedings. We use standard FBI-approved FD-258 cards.

Question 15

Do you offer background screening?

Accepted Answer

Yes. We coordinate comprehensive background screening including criminal history checks, identity verification, and employment verification. We work with your preferred screening provider or can recommend one.

Question 16

How long does fingerprinting take?

Accepted Answer

Ink fingerprinting typically takes 15–20 minutes. We take care to ensure clean, legible prints on each card. If you need multiple sets of cards, please let us know when scheduling.

Question 17

Is my information kept confidential?

Accepted Answer

Yes. We handle all personal information, specimens, and results with strict confidentiality. We are HIPAA-aware in our practices and follow all applicable privacy standards. Your information is never shared with unauthorized parties.

Question 18

Who receives my test results?

Accepted Answer

Results are sent directly from the laboratory to the ordering party — which may be you, your employer, your attorney, or another authorized party depending on who ordered the test. We do not receive or retain your test results.

Question 19

What happens to my specimen after collection?

Accepted Answer

Specimens are packaged according to proper chain-of-custody procedures and delivered to the designated laboratory for analysis. We follow all handling and documentation requirements to ensure specimen integrity.

Question 20

Can I request a copy of my chain-of-custody documentation?

Accepted Answer

Chain-of-custody documentation is typically provided to the ordering party. If you have questions about your specific documentation, please contact us and we will do our best to assist.

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